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1. CUSTOMER INFORMATION PRIVACY POLICY
  • Customer personal information on our website is absolutely confidential in accordance with Qli Fitness Equipment’s personal information protection policy. The collection and use of each customer’s information are only carried out with their consent, except where otherwise required by law. We do not use, transfer, provide, or disclose customer personal information to third parties without the customer’s consent.
  • We may provide certain information such as name, address, and phone number to delivery services when using their services to deliver invoices and contracts to customers. In the event that the server storing customer information is attacked by hackers, resulting in the loss of personal data, Qli Fitness Equipment will notify the relevant authorities for timely investigation and resolution, and we will also inform customers of the situation. We absolutely secure all online transaction information of customers, including digital invoices, accounting documents, and records on our website.
  • Thank you for choosing our products. If you have any questions, please feel free to contact us.
2. WARRANTY POLICY
  • Upon delivery, it is essential to inspect the product to ensure it has not been damaged during shipment. At the time of dispatch, the product is warranted to be free of defects in material or workmanship.
  • Claims for errors, shortages, defects, or nonconformities that can be identified upon inspection must be made in writing within eight (8) business days from the date of product delivery. Claims not made within the specified time period will be barred, and no other claims will be considered.
  • We provide a three (3) year warranty for the mechanical steel frame and a one (1) year warranty for components (rollers, bearings, cables, cushions, rubber) from the date of purchase.
  • During the warranty period, we will provide replacement parts at no charge. (Please note: shipping and handling fees may apply.)
Warranty coverage is void if:
  • The operator failed to comply with the instructions in the manual.
  • The product specifications were not followed.
  • Damage occurred due to inadequate maintenance or inspections.
  • Damage occurred due to improper storage and/or usage.
  • Modifications or repairs were made to the equipment by the user/operator without the manufacturer’s knowledge and agreement.
  • Aftermarket or non-genuine spare parts were used for repairs.
  • Modifications or repairs were performed by an uncertified individual.
3. PAYMENT POLICY 
Direct payment via:
  • Payment T/T (Telegraphic transfer)
  • Transfer money via the bank account of QLI Fitness Equipment Co., Ltd

Please contact us at [email protected] for all detailed information

4. RETURN POLICY
  • If you have questions or any issues with the products and want to return it, please contact us via email: [email protected]